The hotel offers amenities for your comfortable stay and unforgettable experiences
Awesome Hot Tub!
“The hot tub was absolutely incredible, designed to make you feel like you're relaxing in a geothermal cave. It's a hidden gem that made our stay extra special.” view full review
Spacious Suite!
“Our suite was spacious and well-maintained, featuring a kitchenette and a cozy fireplace that added a warm touch to our evenings.” view full review
Convenient Amenities
“The washing facilities were a great addition, especially for guests on the go. It made our extended stay so much more comfortable.” view full review
Room Service Delight!
“Having Chili's deliver to our room was a fantastic option for a lazy night in. The convenience of dining in was much appreciated after a long day.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Ski storage
Allergy-free rooms
Lift
ATM/Cash machine
Vending machines
Smoke detectors
Key card access
Sports & Fitness
Fitness centre
Canoeing
Skiing
Hiking
Cycling
Golf course
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Board games
Spa & Leisure
Sauna
Jacuzzi
Room features
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
461 Banff Avenue,
Banff,
Canada,
T1L 1B1,
Alberta
Map view
street view
461 Banff Avenue,
Banff,
Canada,
T1L 1B1,
Alberta
City landmarks
Museum
Whyte Museum of the Canadian Rockies
1.3
km
Museum
Cave and Basin National Historic Site
2.4
km
Museum
Banff Park Museum National Historic Site
1.5
km
Museum
Buffalo Nations Luxton Museum
1.7
km
24km (15 miles) north of Banff
Lake Minnewanka
1.4
km
Gallery
Canada House Art Gallery
1.1
km
107 Tunnel Mountain Drive
Banff Centre for Arts and Creativity
1.7
km
Little Beehive
940 m
Church
St. Paul's Presbyterian Church
760 m
317 Banff Ave
Canadian Ski Museum West
760 m
405 Spray Ave
Fairmont Banff Springs
2.1
km
Museum
The Historic Luxton Home Museum
830 m
305 Squirrel Street Corner of Lynx & Squirrel Street
Saint Mary's Parish Banff
910 m
107 Tunnel Mountain Drive Glyde Hall
Walter Phillips Gallery
1.3
km
Buffalo St
Surprise Corner
1.3
km
Gallery
Willock & Sax Gallery
960 m
Waterfall
Bow Falls
2.3
km
Tunnel Mountain Road
Douglas Fir Resort Waterslides & Pools
670 m
Gallery
All In The Wild Gallery
1.1
km
Gallery
About Canada
1.1
km
Vermilion Lakes Road
Vermilion Lakes
2.2
km
Johnson Lake Road
Johnson Lake
1.0
km
Bourgeau Lake
990 m
Public Building
Parks Administration Building
1.5
km
Shopping Area
Cascade Shops
720 m
Improvement District No. 9
Tunnel Mountain Trail
1.6
km
Nearby
Banff Avenue
Banff Avenue
590 m
Church
Banff Park Church
180 m
Whiskey Creek
250 m
Amusement Park
Banff Rotary Park
280 m
Restaurants
Chili's Grill and Bar
20 m
461 Banff Ave Fox Hotel & Suites
Carlito's Pizzaria
70 m
501 Banff Ave
The Keg Steakhouse + Bar
220 m
521 Banff Ave.
Ticino Swiss-Italian Restaurant
430 m
415 Banff Ave
Banff Voyager Inn
460 m
555 Banff Ave.
Japanese Restaurant Miki
590 m
600 Banff Ave
Upper Hot Springs Restaurant
650 m
Mountain Rd
Meatball Pizza and Pasta
590 m
337 Banff Ave. In the Ptarmigan Inn
Farm and Fire
600 m
333 Banff Avenue
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Suite amenities
Convenient location
Lackluster service
Pricey dining
6.4/10
Nice
Rooms
6.3
Location
7.6
Service
6.9
Dining
5.8
Guest reviews
6.4/10
based on 12 reviews
4/5
based on 2567 reviews
7.8
7.8/10 based on 1864 reviews
#20 of 34 hotels in Banff based on Tripadvisor
Andrew
United Kingdom,
May
2024
5.6/10
The location is convenient for reaching downtown but may feel small for larger groups. The dining experience was good for breakfast, but the dinner option was disappointing at the high price point.
Rooms
5.0
The rooms were claustrophobic-looking onto an interior walkway above the laundry courtyard and quite tatty with ripped wallpaper, but they did have a beautiful living area and essential amenities like a microwave, fridge, and coffee-making facilities.
Service
5.0
The staff's communication and friendliness were lacking, especially regarding pool closure and noise complaints, though they did provide necessary services like room cleaning and laundry.
Location
7.0
The location was good for reaching downtown within a 10-minute walk, but the space may be crowded for larger groups. Close to the ski bus pick-up point and everyday amenities.
Dining
6.0
Breakfast options were excellent with protein, fruit, and bread/pancake choices, but dinner was disappointing considering the high price point.
Facilities
6.0
The hotel offers a cave hot tub and necessary amenities but lacks a bit in overall maintenance and service quality.
Suite amenities
Lackluster service
Howard
United Kingdom,
May
2024
7.0/10
The hotel has a great location within walking distance of downtown Banff and easy access to shops and restaurants. The rooms, although a bit tired-looking, were decently sized. The service was acceptable, but not overly friendly, with some room for improvement. The dining experience was satisfactory with a variety of options. Overall, it's a decent place to stay for the price.
Rooms
7.0
The rooms looked a bit tired but were of good size. I did receive spare blankets, but they were old with holes in them. Despite my higher expectations due to the price, I would consider staying here again.
Service
6.0
The service was average; staff at check-out and cleaning crew were not very friendly. However, they provided me with two mattress toppers, which improved my sleep quality.
Location
8.0
The location is excellent for relaxing before bedtime, with convenient access to shops and restaurants. Walking distance to downtown Banff adds to the hotel's appeal.
Dining
7.0
The dining options were acceptable, although I would have preferred not having to cook my own waffles. The food was decent, but there could have been more variety.
Facilities
7.0
The hotel offers standard facilities, including room service and dry cleaning. It's a decent place in terms of amenities.
Reginald
United Kingdom,
March
2024
7.0/10
The hotel is in a convenient location with easy walking distance into the city center. The rooms are smaller than expected, but they include a small kitchen. The service was overall friendly, with some staff members standing out, like Chris K. However, the noise from the AC unit outside was a minor disturbance. The dining options were underwhelming with limited hot items available. The facilities are good, providing essential amenities for a comfortable stay.
Rooms
7.0
The rooms are smaller than expected but have a small kitchen.
Service
8.0
Location
8.0
The location is convenient with easy walking distance into the city center.
Dining
5.0
The dining options were underwhelming with limited hot items available.
Facilities
7.0
The facilities provide essential amenities for a comfortable stay.
Hugh
United Kingdom,
January
2024
7.0/10
The hotel had a few drawbacks like dated and small rooms compared to a previous stay in Jasper for a lower cost, but the staff were incredibly helpful and attentive. The location was convenient, with minor noise disturbances, and the dining options, although limited, offered some tasty choices.
Rooms
7.0
The rooms were a tad dated and smaller than expected for the price.
Service
9.0
The staff were amazing and always went the extra mile to assist us.
Location
8.0
The hotel is conveniently located, only a short walk from downtown Banff.
Dining
6.0
The dining options were passable but not exceptional, with limited choices.
Facilities
5.0
Facilities were below standard, with some cleanliness issues reported.
Simon
United Kingdom,
January
2024
7.6/10
Our stay at the hotel was a mixed experience. The rooms, while smaller than expected, were functional for our family. The onsite restaurant was a generous size, but the bed was uncomfortably firm. The staff from Australia was fantastic in accommodating our room change request early, making the check-in process smooth.
Rooms
7.0
The rooms, although smaller than pictured, were divided into two levels with a convenient hide-a-bed and small kitchen area upstairs, while two beds downstairs worked well for our family.
Service
9.0
The service from the Australian staff was wonderful, responding promptly to our room change request and even allowing an early check-in. Very friendly and helpful throughout our stay.
Location
8.0
The location was good, with easy access to the downtown strip and excellent facilities as expected. The bus stop next door made it convenient for reaching ski resorts.
Dining
6.0
The dining experience was average; the onsite restaurant provided a typical continental breakfast without a wide variety. However, the soup was a highlight compared to other options.
Facilities
8.0
The hotel offered various facilities including room service, dry cleaning, housekeeping, laundry, a ski pass vendor, pet amenities, and tours/ticket assistance.
Robert
United Kingdom,
January
2024
7.2/10
I had a pleasant stay at the hotel. The rooms were nicely decorated with a wilderness motif, but on the small side. The service was good overall, although there were missed opportunities for a more welcoming interaction. The location was convenient, close to shops and restaurants, with a good breakfast included. The dining options were decent, with some room for improvement. The facilities met my needs during the stay.
Rooms
7.0
The rooms were nicely decorated with a wilderness motif but are very small.
Service
7.0
The service was good overall, but missed opportunities for a more welcoming interaction.
Location
8.0
The location was convenient, close to shops and restaurants.
Dining
6.0
The dining options were decent, with room for improvement.
Facilities
8.0
The facilities met my needs during the stay.
David
United Kingdom,
October
2023
5.0/10
The hotel had a very poor set up with musty-smelling, outdated rooms, uncomfortable beds, small pillows, dark lighting, and dirty carpet and chairs. The bedrooms in the basement were dark and musty, accessed by a flight of stairs down on a 90-degree turn. On the flip side, the location was convenient, making walking to the downtown strip easy and manageable, although the layout could be more spacious. The dining experience was complimentary and adequate, but guests might need to contend for waffle makers. Despite these drawbacks, the service seemed somewhat nice, although I was advised to buy from the gas station down the street. The price was basic for the charged services, including bacon.
Rooms
5.0
The rooms had a very poor set up and were not comfortable or clean.
Service
5.0
The service was lacking in hospitality, but the staff seemed nice initially.
Location
6.0
The location was convenient for exploring the downtown area, though it felt a bit cramped at times.
Dining
5.0
The dining was complimentary but limited, with some competition for food items.
Facilities
5.0
The facilities were average for the price paid.
Betty
United Kingdom,
August
2023
7.4/10
My stay at the hotel was pleasant overall. The rooms were nice and clean, and the staff was friendly. However, the lack of air conditioning made the room extremely warm, and the noise from outside was disruptive. The room felt a bit small for two people.
Rooms
7.0
The room to accommodate larger groups was nice and clean, and the staff were friendly.
Service
8.0
The service was good, with a nice atmosphere. The staff went above and beyond for my 5-year-old who is fascinated with foxes.
Location
9.0
The location was great, with the bus stop right outside making it easy to access major attractions. It was a short walk from downtown Banff.
Dining
6.0
The dining experience was basic. There was a lack of variety in the food selection.
Facilities
7.0
Great location
Lack of air conditioning
William
United States,
August
2023
8.0/10
The hotel's rooms, although clean and nice, were a little smaller than expected and lacked proper air circulation, forcing me to keep the door open for relief. I enjoyed the cleanliness and proximity to Chili's restaurant, even though it made balcony time somewhat awkward.
Rooms
7.0
The rooms were very nice and clean, although a bit smaller than expected and lacked proper air movement.
Service
8.0
The service was nice overall, with quick and easy check-in and friendly professional experiences. However, check-out was not as friendly, and the cleaning crew didn't interact much.
Location
9.0
The location was great, close to everything in Banff, making it easy to walk to places like shops and restaurants. It was on the main road, just a 10-minute walk from downtown.
Dining
8.0
The dining experience was more than adequate with a good selection of food, although there could be a bit of a scramble for the waffle makers. The complimentary offerings were tasty and decent.
Facilities
8.0
The hotel offers various services like room service, dry cleaning, and housekeeping, making the stay convenient.
clean
small rooms
Albert
United Kingdom,
June
2023
7.0/10
The hotel offers well-equipped rooms but can feel cramped for longer stays and lacks air conditioning. The service is generally excellent but can be inconsistent in certain areas. The location is convenient, with easy access to dining options, although the basement setting is less favorable. The dining experience is satisfactory but could use some enhancements.
Rooms
7.0
The rooms come stocked with various amenities for convenience.
Service
8.0
The staff is friendly and helpful, although there may be minor service inconsistencies.
Location
7.0
The hotel is conveniently situated near dining options but the basement setting is less desirable.
Dining
6.0
The dining experience is average with room for improvement.
Facilities
7.0
The facilities meet basic needs but may not offer extensive amenities.
Tom
United States,
June
2023
7.4/10
I absolutely loved staying here! The room layout, with the bedroom downstairs, was perfect for my family. My daughter adored it! However, the early morning noise from the cleaning crew was a bit of an annoyance. The location is fantastic, especially after a day of hikes or skiing, and being walking distance to downtown Banff is a huge bonus.
Rooms
8.0
The room layout, ideal for families, was a hit with my daughter. I wished there was more space for our cases, though.
Service
7.0
The staff was mostly helpful, pleasant, and communicative, but there was one unpleasant encounter that left me disappointed.
Location
9.0
The location is a dream, with easy access to downtown Banff and close to the mountains.
Dining
6.0
The dining experience was a bit underwhelming, with limited options. I found the pricing for certain items to be a bit steep.
Facilities
7.0
The hotel offers standard amenities but nothing extraordinary. The price seemed fair for the offerings.
Richard
United States,
April
2023
5.0/10
My stay at the hotel was below standard. The room on the 4th floor was very tatty, with ripped wallpaper, and despite the air conditioning, it was uncomfortably hot. The price I paid was not reflective of the quality, and it was a big disappointment.
Rooms
5.0
The room on the 4th floor was very tatty and below standard. Despite having air conditioning, it was uncomfortably hot.
Service
5.0
The staff, while not very friendly or welcoming, were accommodating to some extent.
Location
5.0
The hotel was on a main road away from downtown, about a 10-minute walk. While not ideal, it was still somewhat convenient.
Dining
5.0
The dining experience was very disappointing, with a breakfast that was sugar and carb heavy.
Facilities
5.0
The facilities were below standard and not inviting.